Who we are

Paramount Health is a wellness clinic based in Drummoyne, NSW. This privacy policy describes how we handle personal information collected through our website, intake forms and clinic visits.

What we collect

Contact details — name, email, phone, address when you book or enquire
Health information — medical history, current conditions and treatment notes
Payment information — processed by our payment gateway; we don’t store full card numbers
Website analytics — anonymised page visits to help us improve the site

How we use it

To provide you with the treatment you’ve requested
To process bookings, payments and health-fund claims
To send appointment reminders and follow-up care information
To meet our legal and professional obligations as health-care providers

Sharing your information

We don’t sell or share your personal information with third parties for marketing. We may share clinical information with other treating practitioners (with your consent), with private health funds when you ask us to process a rebate, and with regulators where legally required.

How we store it

Clinical records are kept securely for the period required by Australian health-records legislation. Electronic records are stored on encrypted, access-controlled systems.

Your rights

You can request access to your records, ask us to correct anything that’s wrong, or ask for a copy at any time. Email us via the contact page to make a request.

Questions or complaints

If you have a privacy concern, please get in touch via the contact page. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Privacy Policy