Terms & Conditions

Gift Vouchers

  • All gift vouchers are valid for a period of three years, in line with current legislative changes, effective from 31/03/2018.
  • Vouchers purchased prior the 31/03/2018 remain with the 12 month expiry period.
  • There are no further extension periods beyond this time, and vouchers that have not been redeemed within three years will not be honoured.
  • Vouchers are valid at the price that they have been purchased. At the time of purchase the services are applied to the recipients account. The services are valid even if the voucher itself is lost.
  • The Voucher can be transferred to another person. The voucher cannot be applied towards any other service or package that we offer, it is limited to the service option selected at time of purchase.
  • If the voucher has been purchased for a dollar value amount, then this amount can be applied to any service.
  • No refunds are offered for voucher sales. Should a voucher be transferred to another person, it must be of the value at time of purchase. If a transfer is to be made and the original recipient has accepted a higher value to the current recipient, this higher value will not be honoured by Paramount Health. Please advise us prior to transferring any credit so that we can ensure the correct amounts are being transferred.
  • We reserve the right to decline gift voucher purchases. If we enact this right, a full refund will be awarded right away. We reserve the right to decline why a voucher has been declined acceptance. We thank you for your understanding.

Infrared Sauna 

Conditions of Use

  •  You have a private room with a private shower for the duration of your sauna session +10mins.
  • The infrared Sauna also has Netflix that you can watch from the comfort of the sauna. Please keep track of your time to be courteous of the appointment after you.
  • Please do not alter the volume of the tablet as we have set the volume in consideration of the people who are floating in adjacent rooms.
  • For hygiene purposes you must be sat on the fresh towel provided at all times.
  • No water is to be taken into the sauna unless it is in a spill proof bottle where the lid remains on when not being used.
  • Alcohol consumption and drug use is not permitted during sauna use. The use of these substances can lead to dizziness, fainting and unconsciousness. Showing up under the influence is also prohibited.
  • If you are feeling light headed, dizzy or heat exhausted leave the sauna and place a cold wet towel on the back of your neck and rehydrate slowly.
  • There are some contraindications for Sauna usage. Some examples include Pregnancy, recent heart attacks, Parkinsons or Multiple sclerosis. If you think you might have a contraindication please check with us prior to booking and be sure to check in with your GP if you have concerns.

Terms of Service

  • We require the acceptance of a digital intake form agreeing to our terms & conditions of use prior to using the infrared Sauna.
  • Payment is not required prior to an appointment, unless you are the holder of a gift voucher, then your session is already prepaid. In the even that you have previously not showed up for an appointment, then we will require payment prior to accepting another booking.
  • Purchases of packages are valid under the conditions they have been purchased.
    • Bundled sessions are valid for use for a 12 month period.
    • These packages are shareable between two people.
    • A second person can join you in the sauna at the same time as you for an additional $20.
    • Cancellation time windows do apply and failure to provide sufficient notice to reschedule your appointment, your session will either be forfeited or subject to a cancellation fee.
  • No refunds are offered for package purchases.

 

Floatation Therapy

Conditions of Use

By participating in the services offered by PARAMOUNT HEALTH SYDNEY you confirm that you acknowledge and agree that you will NOT use the float tank if:

  • If You are menstruating only the use of tampons is permitted, no sanitary napkins are to be worn whilst floating. If you do not use tampons, your float must be rescheduled.
  • You are under the influence of drugs or alcohol.
  • You have not showered thoroughly and still have oils, creams or makeup on your body or hair.
  • You have a communicable or infectious skin condition, disorder or disease.
  • You have incontinence, or voluntarily/involuntarily release of bodily fluids of any kind at any time.
  • You must not be experiencing a sexually transmissible infection of any type.
  • You have open or bleeding wounds. This also includes fresh tattoos or piercings.
  • You have a condition that may adversely be affected by the cutaneous absorption of magnesium.
  • You have a private room with an ensuite for the duration of your float + 10 mins for having a shower. Please be courteous of your time whilst showering in consideration of the clients who are booked in after you.

Whilst due care is taken, I understand that PARAMOUNT HEALTH SYDNEY do not claim to offer sensory isolation and cannot be held responsible for any noise experienced whilst floating.

Terms of Service

  • We require the acceptance of a digital intake form agreeing to our terms & conditions of use prior to using the Floatation Tank.
  • Payment is not required prior to an appointment, unless you are the holder of a gift voucher, then your session is already prepaid.
  • Purchases of packages are valid under the conditions they have been purchased.
    • Currently packages are valid for a 12 month period
    • Packages are shareable between two people.
    • Use of the floatation tank is subject to one person at a time only.
    • Cancellation time windows do apply and failure to provide sufficient notice to reschedule your appointment, your session will either be forfeited or subject to a cancellation fee.
  • No refunds are offered for package purchases.

Need help?

Contact us at {email} for questions related to refunds and returns.