Terms & conditions

Terms and Conditions

Gift Vouchers

Purchase and Use.

  • All gift vouchers are valid for a period of three years, in line with current legislative changes, effective from 31/03/2018.
  • There are no further extension periods beyond this time, and vouchers that have not been redeemed within three years will not be honoured.
  • Vouchers are valid at the price that they have been purchased. At the time of purchase an account credit is applied to the recipients account. The credit is valid even if the voucher itself is lost.
  • The credit can be transferred to another person. The credit can also be applied towards any service or package that we offer, it is not limited to the service option selected at time of purchase.
  • Once the recipient comes to redeem their voucher, should a price change have occurred since purchase, the difference will be charged. If applied towards any other service it will applied at the value held on account.
  • No refunds are offered for voucher sales. Should a voucher be transferred to another person, it must be of the value at time of purchase. If a transfer is to be made and the original recipient has accepted a higher value to the current recipient, this higher value will not be honoured by Paramount Health. Please advise us prior to transferring any credit so that we can ensure the correct amounts are being transferred.
  • We reserve the right to decline gift voucher purchases. If we enact this right, a full refund will be awarded right away. We reserve the right to decline why a voucher has been declined acceptance. We thank you for your understanding.
Paramount Health Infrared Sauna

Infrared Sauna

Conditions of Use.

  •  You have a private room with a private shower for the duration of your sauna session +10mins.
  • The infrared Sauna also has Netflix that you can watch from the comfort of the sauna. Please keep track of your time to be courteous of the appointment after you.
  • Please do not alter the volume of the tablet as we have set the volume in consideration of the people who are floating in adjacent rooms.
  • For hygiene purposes you must be sat on the fresh towel provided at all times.
  • No water is to be taken into the sauna unless it is in a spill proof bottle where the lid remains on when not being used.
  • Alcohol consumption and drug use is not permitted during sauna use. The use of these substances can lead to dizziness, fainting and unconsciousness. Showing up under the influence is also prohibited.
  • If you are feeling light headed, dizzy or heat exhausted leave the sauna and place a cold wet towel on the back of your neck and rehydrate slowly.
  • There are some contraindications for Sauna usage. Some examples include Pregnancy, recent heart attacks, Parkinsons or Multiple sclerosis. If you think you might have a contraindication please check with us prior to booking and be sure to check in with your GP if you have concerns.

Terms of Service

  • We require the acceptance of a digital intake form agreeing to our terms & conditions of use prior to using the infrared Sauna.
  • Payment is not required prior to an appointment, unless you are the holder of a gift voucher, then your session is already prepaid.
  • Purchases of packages are valid under the conditions they have been purchased.
    • Currently packages do not have expiry periods.
    • Packages are shareable between two people.
    • A second person can join you in the sauna at the same time as you for an additional $20.
    • Cancellation time windows do apply and failure to provide sufficient notice to reschedule your appointment, your session will either be forfeited or subject to a cancellation fee.
  • No refunds are offered for package purchases.
    • Unwanted packages when still in their entirety can be switched as an account credit that can be applied to our other services.
      • If you choose to switch your package to a credit after the first session, the full fee will be applied to the one session and the remaining credit can be put towards other services where any difference will be made up by you.
  • If you have opted in to our incentivised pop ups and have a discount code to use for an Infrared Sauna service, please read the full terms & conditions below under the “Incentivised Opt In Pop Ups”
Paramount Health Float tank

Floatation Therapy

Conditions of Use.

By participating in the services offered by PARAMOUNT HEALTH SYDNEY you confirm that you acknowledge and agree that you will NOT use the float tank if:

  • If You are menstruating only the use of tampons is permitted, no sanitary napkins are to be worn whilst floating. If you do not use tampons, your float must be rescheduled.
  • You are under the influence of drugs or alcohol.
  • You have not showered thoroughly and still have oils, creams or makeup on your body or hair.
  • You have a communicable or infectious skin condition, disorder or disease.
  • You have incontinence, or voluntarily/involuntarily release of bodily fluids of any kind at any time.
  • You must not be experiencing a sexually transmissible infection of any type.
  • You have open or bleeding wounds. This also includes fresh tattoos or piercings.
  • You have a condition that may adversely be affected by the cutaneous absorption of magnesium.
  • You have a private room with an ensuite for the duration of your float + 10 mins for having a shower. Please be courteous of your time whilst showering in consideration of the clients who are booked in after you.

Whilst due care is taken, I understand that PARAMOUNT HEALTH SYDNEY do not claim to offer sensory isolation and cannot be held responsible for any noise experienced whilst floating

Our Floatation Therapy FAQ can be found here

Terms of Service

    • We require the acceptance of a digital intake form agreeing to our terms & conditions of use prior to using the Floatation Tank.
    • Payment is not required prior to an appointment, unless you are the holder of a gift voucher, then your session is already prepaid.
    • Purchases of packages are valid under the conditions they have been purchased.
      • Currently packages do not have expiry periods.
      • Packages are shareable between two people.
      • A second person can join you in the sauna at the same time as you for an additional $20.
      • Cancellation time windows do apply and failure to provide sufficient notice to reschedule your appointment, your session will either be forfeited or subject to a cancellation fee.
    • No refunds are offered for package purchases.
      • Unwanted packages when still in their entirety can be switched as an account credit that can be applied to our other services.
      • Once a package has been redeemed, it cannot be exchanged for other services – you do however have the choice after your first appointment to decide whether to keep your package or swap your credit around.
        • If you choose to switch your package to a credit, the full fee will be applied to the one session and the remaining credit can be put towards other services where any difference will be made up by you.
    • If you have opted in to our incentivised pop ups and have a discount code to use for a Floatation Therapy service, please read the full terms & conditions below.
Incentivised Pop Ups

Incentivised Opt In’s

Conditions of Use.

  • Where an individual opts in to an incentivised pop up on one of our service pages, they must first confirm their subscription via our double opt in.
  • Once subscription to the pop up automation has been confirmed the discount code will be made available to you.
  • The offer is only valid for one discount per person. Please note that opting in for multiple service discounts will not be accepted & that those discount codes in such event will not be sent out.
  • The offer is only valid during the designated time window offered.
  • There are no further extensions or refunds offered.
  • The offer is only valid for the person who has opted in to the subscription, they are not to be gifted out and the code is not to be shared.
  • If a code has been shared and a subscription has not been confirmed it will not be honoured.
  • The discount code is a one time discount that is only valid to full priced individual services.
    • That is; the code is not valid for further discount on any gift vouchers purchased
    • The code is not valid for any series package that has been purchased as they are already a cheaper cost per service then the discounted single session.
    • The code is not valid for any packaged bundle (e.g booking for a Float & Massage) as the packaged items are priced cheaper then the discounted single session.
  • The discount code is not valid retrospectively and is valid for first time clients to the business only.